Client Support Executive
Gorkana Group brings together the UK's most recommended Media Database, Multi-channel Media Monitoring and PR Measurement services for PRs and marketers representing all kinds of organisations.
Since coming together as one company in 2010, our three individual service brands: Gorkana, Durrants and Metrica now come under the Gorkana Group umbrella. Headquartered in the UK, we currently have offices in London and New York.
This substantial growth over the last few years has resulted in a requirement for 2 dynamic Client Support Executives to join the Gorkana News team.
We are looking for talented individuals with excellent attention to detail, ideally with previous experience of the PR industry and/or a media-related qualification. You will be part of a team responsible for supporting our PR clients with the Gorkana database and day to day queries. Reporting to your line manager, you will work to produce team results and meet deadlines. This is an excellent stepping stone for a career in the media sector.
The company boasts an impressive array of products and the career opportunities are endless. For those with ambition and determination, this company could provide you with a great future.
Responsibilities:
Help to support our clients across all sectors and various levels, by answering queries via email, telephone
Client training; general overviews as well as specialised sessions
Client facing point person – building relationships with the client
Perform client verifications
Help support journalists with any queries via email and telephone
IT support for clients
Maintain the accuracy of the database through productive research
Data entry adhering to company protocol
Build relationships with editorial staff and verify information for publications through telephone contact, email and occasional meetings
Liaising with other departments to ensure customer is always handled quickly and efficiently
Out of hours assistance on rotation basis through mobile device and late shifts, including weekends
Requirements:
Communication skills – verbal and written
Listening skills
Excellent attention to detail and accuracy in all work
Interest and knowledge of the media & PR industry
Time management skills – being able to recognise and prioritise work load
Must be data driven
Problem analysis and problem-solving
Computer literate (MS Office)
Ability to conduct productive research via internet and telephone; exhausting all avenues
Ability to deal with clients/journalists at all levels
This role is a full time position working 37.5 hours Monday to Friday between the hours of 9:00am to 17:30pm.
Alongside a competitive salary (£22,000) we also offer the following excellent benefits:
Pension Scheme (up to 5% company contribution), up to 25 Days Holiday + 8 BH, Subsidised canteen and Denplan (single cover paid for by company)
If interested in this fantastic opportunity, please email your CV and Cover letter to Lauren Currah (Recruitment & Training Officer) at lauren.currah@gorkana.com
The Gorkana Group is an equal opportunities employer and all applicants who are eligible to work full time in the UK are welcome. The Gorkana Group is fully committed to treating all job applicants and employees fairly and equally regardless of their race, religion or belief, gender, sexuality, age or disability